[Seats] Base options: providing one's original base, lending of a base, etc.

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41, boulevard Ney - 75018 PARIS

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FAQ - frequently asked questions

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[Seats] Base options: providing one's original base, lending of a base, etc.

Must I provide the original seat?

Not always.

It depends first and foremost on your choice among the 4 options that are available with regard to this, namely "I provide my base", "You lend me a base", "I buy a base" and "No base".

However, you must note that not all these options are always available and depend on the following factors:

- the model of your motorcycle/scooter e.g. with certain (especially older) models, the "I buy a base" option is unavailable; for others, it could be the "You lend me a base" option. The same goes for the "No base" option, which may not be offered for certain motorcycle or scooter models whereby the installation of a "simple cover" requires professional technique and know-how.

- the type of seat chosen: for example, the "No base" option is only available for "designer style seat covers" and "simple seat covers".

- the comfort options that are chosen: the choice of Gel and seat heaters may impose certain restrictions when it comes to the "No base" option for "custom-made" seats.

- finally, if you purchase a seat on special offer, note that the product has already been manufactured and is in stock, so the "I provide a base" option does not apply. At the most, if you choose the "You lend me a base" option - if this is indeed available - you need only send us your original seat after receiving your new Top Sellerie one.

What do you mean by "base"?

A seat is made of foam that is glued onto a base and includes a cover that goes over all the parts of the seat and is stapled onto the base. The base also enables the seat to be fixed onto the motorcycle or scooter.

To put it simply, you can liken the "base" to your original seat in its entirety since it is the complete set that you must provide if you choose either the "I provide my base" or "You lend me a base" option.
The base and the foam must be in good condition, whereas the condition of the cover is of little importance since is is always replaced.

My original seat is fitted onto my motorcycle by means of rubber "silent-blocks"; must I also provide you with these?

No.
You must keep the slient-blocks with you for the installation of your new Top Sellerie seat.

Can you tell me more about the "I provide my base" option?

You must send us, at your expense, the base of your original seat, together with its foam, with which your order will be carried out.
Keep any silent-blocks that you may possess for the installation of your new seat.

Advantage:

  • Price

Disadvantages:

  • Your vehicle will not have a seat while your new seat is being made. This period of vehicle unavailability includes the time spent on shipping both ways.
  • We cannot proceed with your order until we have received your original base.
  • The shipping charges for sending us the original base are at your expense.
Can you tell me more about the "You lend me a base" option?

Choice only available for certain motorcycle and scooter models.
Does not apply to "Simple seat covers"
.

Your order is made with a base that matches your vehicle; once you receive the new seat, you must send us the original base (at your expense) together with its foam and in good overall used condition, especially with regard to the fastenings. You must keep any silent-blocks that you may possess for the installation of your new seat.

As a guarantee of your commitment to the sending of your original base to us, Top Sellerie asks for a deposit amounting to the price of the new base, which will be debited 45 days after the day on which your order is made. Obviously, we will cancel any debits of deposit amounts if we receive your base before the scheduled debit date. If we do not receive your original base within this 45-day period, or if the base that we receive is not in a fit state to be reworked, the deposit will be debited on the scheduled date that is specified on your order receipt.

Advantages:

  • Attractive prices that are comparable to those of the "I provide my base" option minus the inconvenience of vehicle unavailability.
  • We proceed with your order immediately.
  • You can use the packing materials that come with your new seat to send us the original base.

Disadvantages:

  • You mustn't forget to send us your original base.
  • And be sure to check that it is in good overall used condition (e.g. foam is in one piece, fastenings work properly, etc.).
  • The shipping charges for sending us the original base are at your expense.
Can you tell me more about the "I buy a base" option?

Choice only available for certain motorcycle and scooter models.
Does not apply to "Simple seat covers"
.

Your order is made with a base that matches your vehicle.

Advantages:

  • Your vehicle remains available at all times.
  • We proceed with your order immediately.
  • No shipping charges at your expense.
  • You get to keep your original seat as a spare.

Disadvantage:

  • More expensive since it involves a brand new base for your vehicle.
Can you tell me more about the "No base" option?

Choice only available for certain motorcycle and scooter models.
Does not apply to "Designer style seat covers" or "Simple seat covers"
.

You will only receive the cover alone, which you must staple on by yourself.

Advantage:

  • Attractive price.

Disadvantage:

  • You might not be able to staple the cover on correctly without a professional stapler and if the cover is not properly tensioned.
What address must I send the original seat to?

Top Sellerie
1 rue du Cours
61500 - SEES
FRANCE

Who pays the shipping charges if I send you the original seat?

You, of course.
The shipping charges included in your order only cover the delivery of your new Top Sellerie seat. The additional shipping charges at your expense should be taken into consideration when deciding whether to choose the "I provide my base" or "You lend me a base" options, especially if you live far from France, since the "I buy a base" option may then turn out to be barely more expensive, or even less so, overall.

For an idea of how much it would cost you to send us your seat, add a seat to your cart using the "I buy a base" option (special offer or "custom-made" seat) in your country's version of our website (select your country using the drop-down menu on the top left-hand side of the page, just beneath our logo).
The delivery charges that are indicated are based on the French postal rates for delivery to your address and will give you an idea of what your local postal service would charge you to send a similar parcel to us in France.
But the best way of finding out for sure is to simply contact your local post office - or any other parcel delivery services - and ask for the rates corresponding to the parcel weight and volume involved (don't forget to take into account the weight and volume of all the appropriate packing material that must be used).

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